Seahorse Steampunk 3D Metal Puzzle Kit with Planet Lights, 2100PCS Hands Craft Seahorse Puzzle for Adults

We ship all over the world and provide door-to-door service. We offer free shipping for orders over $95 in value, except for a few countries.

Order delivery time?

1. Delivery to the USA, Canada, and Australia usually takes 7~10 business days.

   It takes 2~3 business days for model picking and packing, and 5~7 business days for shipping.
   

2. Delivery to the UK, France, Germany, Italy, Spain, and most European countries.

   It usually takes 7~10 business days. Model picking and packing takes 2~3 business days, shipping time usually takes 5~7 business days.

3. Delivery to New Zealand, Puerto Rico, South Africa, and Guam.

   Usually takes 8~12 business days. Model sorting and packing takes 2~3 business days, shipping time is usually 6~9 business days.

4. Other countries.

   Usually takes 10~15 business days. Sorting and packing of models takes 1-3 business days and shipping time usually takes 9-12 business days.

5. Small Purchase Distribution Order (more than 10pcs of single model).

   Please contact by email to get the best logistics solution and confirm the delivery time.

Logistics Expense Detailed Scheme

North America: United States, Canada

Note： Please double-check any shipping addresses before placing an order to ensure it does not require delivery to Alaska, Hawaii, APO/FPO/military destinations.

Europe: United Kingdom, France, Germany, Italy, Spain, and most other European countries

Oceania: Australia, New Zealand

Asia: Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Turkey

Note: Neither Saudi Arabia nor the UAE accepts POBOX addresses.

Other shipping cost?

We bear the customs clearance fee and VAT tax, you don't need to pay extra.

How to get real-time information of parcels?

1. When your parcel is shipped, you will receive a shipping notification email, which will contain the logistics order number.
   Due to the large number of emails we send, a few emails will appear in the junk mailbox, please check carefully!
   
2. Input the logistic order number at https://www.17track.net/en to check the real-time parcel location
   Every parcel can check the real-time location online, but due to the lag of information update, your parcel information will lag 12~48 hours.
   

Attention: If you purchase multiple items, your order may be split into multiple packages.We will not double charge you for shipping. If you only receive one of the packages, please don't worry and wait patiently.

If you have any questions or issues, please contact us at service@metalartkits.com.

Promise

All products are visually inspected before they are packaged and shipped out.

Regardless of the reason, you can apply for a return or exchange within 15 days of signing for the goods upon receipt. Except for defective items, you should return the product to us in its original condition, with any original product packaging, accessories and instructions.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

1. If your order arrives damaged/faulty in any way, please contact us within 14 days of delivery with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

2. We are unable to accommodate returns/refunds for discounted & after-service items.

3. If a refund request is approved, the total refund amount will not include postage, import duties, tax, etc. Customers are responsible for the return shipping fees for non-quality related returns.

4. A 10% of the item price as restocking fee will be applied to cover the costs of processing and handling the returned item(s). An additional $5 repackaging fee per item will be charged for returned items without its original packaging.

5. We reserve the right not to refund a product that, in our reasonable opinion, has become of unacceptable quality due to fair wear and tear, or misuse.

6. Refunds will commence within 7 business days after returned items have been sent back to our warehouse and inspected. Where possible, funds will be processed back in the same way they were paid.

7. If you decide to change or cancel your order, please contact us any time before shipment is made. Terms in this policy will apply for any changes or cancellations after shipment.

8. If any part of this policy contradicts with local regulations, the latter should prevail.

Under below cases, you will get full refund or new replacement

• Defective items
• Lost Items
• Shipped Wrong Items
• Out-of-Stock Items
• Cancelled Order
• Under below cases, you will get partial refund

Bought Wrong Items

• Any item more than two weeks after delivery date
• Items that were purchased when they were on clearance sale

Under below cases, you will get $0 refund. But new replacement is ok if you are willing to pay the reshipping fee

• Wrong Address
• Undeliverable Address
• Can not find consignee
• Consignee request pick up the parcel by himself/herself, but did not done it in time.

How To Return the Parcel to us?

 If you need to return the products back to us, please contact us first. our email is service@metalartkits.com

If the return is due to a product defect or a mistake in processing by us, we will either send a prepaid shipping label, or issue a refund to cover reasonable costs of shipping back to us once the costs are incurred. Otherwise, you will be responsible for paying for your own shipping costs for returning any items.

It takes about a month to receive the parcel returned oversea. Our team will refund you after we check the parcel within 2 working days and contact you via email. (service@metalartkits.com)

Procedure

To initiate the return, refund, or exchange of any products, please contact service@metalartkits.com or by using the Contact Us page.

Note: You may be asked for a receipt and/or proof of purchase, along with photographs and/or videos that clearly illustrate any product defects, mistakes in processing, or other issues.    

After confirmed, you can get a new replacement or refund within 1-3 working days.