What materials are your models made of?

Our models are made of recycled metal parts, ensuring both durability and environmental friendliness.Rest assured that all recycled metal parts are cleaned and finished.

Are the models suitable for children?

While our models are designed to be enjoyed by all ages, we recommend adult supervision for younger children due to the small parts involved.

How detailed are your models?

Our models are incredibly detailed, featuring intricate designs and textures that truly bring them to life.

Are there different sizes of your models available?

Yes, we offer a range of sizes to suit different tastes and collections. You can find both smaller desktop versions and larger display models.

Do you have any tutorials on how to assemble the models?

Yes, we have a complete and detailed set of tutorial manuals for each of our products, if you have any questions, please feel free to contact us. Enjoy the marvelous puzzle journey!

What items are returnable?

a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

How do I return a product?

Contact with Metalartkits Service Team service@metalartkits.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .

What is you refund policy?

Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.

How will you refund me?

The refund are applied to the original payment method.

Where you ship goods from?

Our warehouse is located in China, the goods will be shipped from China mainland.

How long does shipping take?

Shipping times depend on your location and the chosen delivery method. Typically, most orders are delivered within 7-10 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please check our website for specific shipping rates and estimated delivery times.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package's progress.

Are there any special tools required for assembly?

Most models can be assembled using the provided tools. However, for more complex models, you may need a pair of pliers or a small screwdriver.

Can I use paint or other finishes on the models?

While painting or applying finishes is not recommended as it may affect the model's integrity, you can experiment with non-permanent markers or decals for customization.

Are there any safety precautions I should take while handling the models?

Please handle the models with care to avoid scratches or damage. Keep small parts away from children to prevent choking hazards.